The scope of the Terms and the Service Provider
These Terms and Conditions apply to services (hereinafter “Service” or “Services“) offered through the SupportMe portal (through various network addresses from time to time, such as www.supportme.fi) and to the customer relationship that arises through registration on the SupportMe portal between the person who is 18 years of age, company or other legal person (hereinafter “Customer“) and service provider Bertills & Jung Ab (hereinafter “Service Provider“).
These services include the provision and sale of HR-related documents, lectures, web courses, forms, tests, templates, mediation of expert services and the HR support tool SupportConsulting.
Bertills & Jung Ab is the provider of SupportMe (hereinafter “the Portal” or “SupportMe“). The portal helps companies improve and simplify their HR matters. SupportMe’s mission is to show that well-managed HR departments favor the work climate and lift the business, which in turn creates successful growing companies. This is where SupportMe is the right hand of the company.
By purchasing Services in various areas such as work guidance and coaching, communication and leadership, law and employment law, recruitment and evaluation and using the HR support tool SupportConsulting, the everyday life of those who handle HR issues can be facilitated. Thus, SupportMe creates a solid digital information bank.
The emergence of agreements
A binding agreement between the Service Provider and the Customer arises when the Customer has placed an order for a Service on the Portal maintained by the Service Provider and the Service Provider has processed the order and confirmed that it has been approved, or the Customer and the Service Provider have signed an agreement in some other way or signed in writing or otherwise has given his consent to the processing of his personal data.
The content of the services
The service provider’s fee-based Services administered through the webshop are HR-related documents, lectures, web courses, forms, tests, and templates. The Service Provider is responsible for ensuring that the Content of the Services to a significant extent corresponds to the descriptions and definitions presented by the Service Provider on the Portal. The services are described more specifically on the Portal.
Changes to the Terms and the Services
The Service Provider reserves the right to make changes to these Terms and Services from time to time. The Service Provider provides information about material changes to the terms and the Services on the Service Provider’s Portal and/or to its Customers or Users by e-mail. Such changes will take effect on the specified date.
In the event that no date for the entry into force of the amendment has been specified, the amendment enters into force when the amendment has been made.
By the Customer or the User continuing to use the terms even after a change/changes have taken place, the Customer or the User is deemed to have accepted the changes and thus undertakes to observe the changes in question.
Use of the Services
The Customer or the User undertakes to use the Service in accordance with these Terms, applicable legislation, and good practice. It is therefore prohibited for Customers to use the Service (s) in a manner that is unlawful, inappropriate or harmful and is related to illegal, unlawful, inappropriate or harmful purposes or other similar activities.
By entering into an agreement with the Service Provider, the Customer or the User gains a limited, non-exclusive user right to the selected Service (s). This user right starts when the Customer or the User has entered into an agreement regarding a Service/Services, created a username and password and paid for the Service/Services the Customer or the User placed in the shopping basket.
As a starting point, the Service Provider’s fee-based Services administered through the webshop – ie HR-related documents, lectures, web courses, forms, tests, and templates – are downloadable and available from the date the Customer or User’s right of use began, ie after the contract has been entered into, username and password created, and payment made.
The service provider’s fee-based Services administered through the webshop – ie HR-related documents, lectures, web courses, forms, tests and templates – and their user rights are always personal and belong to the Customer or User who has arisen in connection with the order. Thus, a Customer or User cannot transfer his or her user rights to the Service/Services to anyone else, as it is only possible to access the Service/Services in question via the Customer or User’s own pages on the Service Provider’s Portal.
The Customer or User may freely use HR-related documents such as contract templates within the framework of their own internal business operations, and also edit and copy such HR-related documents. The Customer or the User may not in any way contribute to the Service becoming subject to public distribution or otherwise disseminated publicly in, for example, social media.
In connection with the Customer or the User purchasing standardized Services such as HR-related documents and templates as well as web courses, the Customer understands and approves that the Service/Services are in no way tailor-made/tailored to be suitable for the specific Customer or User’s individual needs.
In the event that the Service Provider is entitled to suspect that the Customer or User has not complied with and obeyed these Terms, the Service Provider has the right to remove the user right from this Customer or User or to take any other necessary action. In such a case, a Customer or User is not entitled to damages or refunds of payments already made.
All sales, resale, and distribution of the Service Provider’s Services are prohibited without the express consent of the Service Provider.
Registration and username
The use of Charged Services requires registration. Registration is made in connection with the first order. The customer is responsible for ensuring that the information he or she provides is accurate, accurate and true.
To access the Services, usernames and passwords are required, and this information is always personal. The Customer or User is responsible for ensuring that he or she securely preserves them and that this information is not transferred to anyone else.
In the event that the Customer or User suspects or knows that his or her username and password are no longer reliable and confidential, and may have been owned by someone else’s unauthorized ownership, the Customer or User should inform the Service Provider thereof. The Service Provider has the right to remove the username and password or otherwise prevent access to this information in the event that the Service Provider reasonably suspects that the information in question is no longer confidential or if the Customer or User no longer complies with these Terms or otherwise acts in bad faith.
Intellectual property rights
All intellectual property rights relating to the Services, including, for example, software, user interfaces, and content provided by the Service Provider, shall continue to be owned by the Service Provider and the ownership of any third party licensors.
The information contained in the Services
Although the Service Provider has planned the Services in a thorough and careful manner and endeavors to ensure that all information contained in the Services is correct and up to date, the Service Provider does not guarantee that the information contained in the Services will be error-free at all times, accurate or constantly updated.
The Customer or the User is responsible for ensuring that the Service (s) he/she took part in is suitable for his/her use, whereupon the Service Provider is not responsible for any direct or indirect damages as a result of the use or interpretation of the information contained in the Service/Services. The Customer or the User should assess whether the Service or Services are suitable for the intended use purpose before the Service (s) is put into service.
It is also the responsibility of the Customer or the User to determine whether the information contained on the Portal to describe the respective Services corresponds to the specific needs of the Customer or the User or whether the Customer or the User should further contact an expert regarding the specific Service.
Maintenance of the Portal and the availability of the Services
The portal and services available therein are provided as is. Although the Service Provider has tested the Portal, the Services and their accessibility with the help of a computer, tablet, and smartphone, the Service Provider cannot guarantee that the Portal and the Services in all situations work smoothly and without any interference on all different devices and that the design of the Portal and the Services is accurate the same on different appliances.
Also, the service provider cannot guarantee that the Portal and Services are always available, without interruption. In case of technical problems with the Portal and Services, a helpdesk service is available weekdays during working hours from 9 am to 3 pm. The Service Provider cannot be held responsible for the appliances, accessories, internet connections or comparable technical equipment the Customer or the User uses for the purpose of using the Service.
The Service Provider is not responsible for possible interruptions, updates, technical errors or other similar causes on the Portal or with respect to the Services, nor for any interruptions in the public communications. In the event of a temporary interruption in the availability of a more permanent nature as a result of, for example, maintenance, the Service Provider shall notify its Customers or Users of this at least two (2) working days before the interruption of a more permanent nature begins. The Service Provider is not responsible for any damage that may occur as a result of the Service (s) not in all parts, at all times, functioning flawlessly.
Limitation of Liability
The Customer or User uses the Portal and the Services at their own risk and the Portal and the Services are available in their existing condition.
Under no circumstances shall the Service Provider, its employees or the Service Provider’s Affiliates be liable to a Customer or User for anything arising from or in any way linked to the Customer’s or User’s use of the Services in bad faith. The Service Provider, its employees, and the Service Provider’s Affiliates are not responsible for any indirect damage or indirect liability arising from or in any way indirectly related to the Service or use of the Service.
In addition, the service provider has no responsibility for errors, interruptions or compatibility in connection with the Service, nor for data protection-related issues in addition to statutory responsibilities.
The Service Provider’s standard digital content including Services such as documents, lectures, web courses, forms and templates, and the ordering and delivery of these Services to the Customer or the User does not constitute legally binding advice or a contractual agreement between the Service Provider or any of its affiliates and the Customer or the User. A legal contract agreement arises only if a separate contract agreement or comparable document is concluded between the Customer or the User and the Service Provider or between the Customer or the User and any of the Service Provider’s partners.
Service’s price and terms of delivery
The price of the services is stated in connection with the respective Service on the Portal. Unless otherwise stated, the prices in question are VAT-free and VAT is therefore applied to the respective prices in accordance with current legislation.
The service provider undertakes the right to make changes to the prices.
The right of use of the Service/Services is transferred to the Customer or the User after he has paid for the Service/Services. The service (s) can only be paid using the payment methods approved by the Service Provider.
The service (s) is considered to be delivered when the user name and password have been created for the Customer or the User and in connection with it can use the Service (s).
As a payment service provider, Klarna Checkout works in collaboration with Finnish banks and credit institutions. In the event of a complaint, we ask that you first contact the Service Provider.
Applicable law and disputes
This agreement and the use of the Services shall be governed by the laws of Finland, with the exception of the rules of international private law applicable law.
Any disputes arising from or affecting these Terms shall be decided in the Ostrobothnia District Court or what will be settled in its future.
If the Customer or the User of the Services is a consumer intended in accordance with the Consumer Protection Act, this person has the right to bring an action either in the court in the place in Finland where the consumer is domiciled or has a permanent residence.
Duration and termination of the agreement
Agreements on the Chargeable Services are as a starting point in force after the agreement was concluded.
Both parties have the right to cancel the agreement as a result of the other party’s substantial breach of contract after the party intending to invoke the cancellation has notified the other party to this. Upon termination of the agreement, the Customer’s or the User’s right to use the Service/Services also ceases.
Distance selling and cancellation rights (Customers or Users as Consumers)
This item applies only to such Customer or User who in accordance with the Consumer Protection Act (38/1978) is intended to be a consumer. For the sake of clarity, it is stated that the information in this paragraph does not affect companies or other legal entities.
The Consumer Protection Act establishes the conditions for a customer who is in the consumer position and his right to rescind a distance selling agreement at the latest fourteen (14) days after the conclusion of an agreement on the electronic delivery of digital content. The fee-provided Services offered by the Service Provider fall within the scope of the aforementioned electronic delivery of digital content.
However, please note, by accepting the Customer or the User, the Terms approve the Customer or the User in the consumer position while at the same time violating the above-mentioned right to rescind a distance selling agreement. In other words, a customer’s or User’s right of withdrawal is violated in the consumer’s position by approval of the Terms.
If the fulfillment of the obligations set out in these Terms or the applicable fulfillment of obligations which have been separately agreed with the Customer or the User cannot be met as a result of force majeure or other circumstances beyond the Service Provider’s control, the Service Provider shall be released from its obligations without liability to the Customer or the User during the period that results in the circumstances preventing the fulfillment of the obligation.
Invalidity of conditions
If any provision of these Terms is found to be unlawful, invalid or unenforceable, this provision shall be deemed to have been removed from these Terms without prejudice to the validity or enforceability of other provisions of the Terms.
The agreement in its entirety
These Terms together with your order constitute the entire agreement between the Customer or the User and the Service Provider regarding your use of the Service/Services and supersede any prior or simultaneous electronic, written or oral communication between (the potential) Customer or the User and the Service Provider regarding your use of the Service/Services.
In case you have any questions regarding the Service (s) – do not hesitate to contact us:
Bertills & Jung Ab
Visiting and postal address: Rådhusgatan 21, 65100 Vasa
Phone: +358 50 354 2720
FO Number: 2920653-9
VAT number: FI29206539